USE CASE · HANDLE CUSTOMER INQUIRIES

Turn complex inquiries into a robust proposal together

Bring requirements, expert assessments, and open questions together. Your team sees what is required, who is reviewing which item, and what still needs to be clarified before a commitment.

REQUIREMENTS OVERVIEW · PACKAGING LINE NORTH

ILLUSTRATIVE EXAMPLE
R-024Deviation, to be reviewed by experts

The system must process 120 units per minute.

Specification p. 18, sec. 4.2 · Application engineering

R-025Covered, confirmed

Emergency stop at every operator station.

Specification p. 22, sec. 5.1 · Control engineering

R-031Clarification open, bidder question

Commissioning within six weeks of delivery.

Contract annex 2, item 7 · Project management

3 documents · 2 open items · 1 bidder question prepared

STARTING POINT

Can we, and do we want to, fulfill this inquiry

This question must be answered before every commitment. Specification, bill of quantities, attachments, and contract documents are on the table, and the assessment is spread across several departments.

Reading multiple times

The same documents are often read several times because summary, expert review, and costing start separately.

Manual transfer

In distributed workflows, requirements are transferred into lists by hand. The link to source and ownership is easily lost along the way.

Scattered queries

Queries travel by email, and experience from earlier proposals is hard to access.

GUIDED WORKFLOW

From the document to a shared decision

Seven phases as they commonly occur in tenders. Select a phase. On the left is how it often runs today, on the right what DECOTA makes visible. Costing, expert approval, and submission remain your team’s tasks.

DECOTA supports People decide, DECOTA provides the basis Adjacent task of your team
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TODAY, OFTEN

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SUPPORT FROM DECOTA

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YOUR TEAM’S ACTION

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RESULT

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BID

Departments are assigned, dates are set. Continue with phase 4, validation.

NO-BID

The rationale is documented and remains retrievable for later inquiries. This branch ends here.

Depending on the company, the bid/no-bid decision is made after a rough pre-check or only after an in-depth assessment. Both paths can be mapped.

A new document version leads back to phase 4. Only the affected assessments are reviewed again by experts, followed by the revised submission. The workflow is not a one-time linear automation.

Specific subtasks

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WHAT YOUR TEAM DOES

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WHAT DECOTA MAKES VISIBLE

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RESULT

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WORK RESULT

An assessed requirement your team can review and reuse

Every item references its source, the product evidence used, the ownership, and the next step. DECOTA’s suggestion and the department’s assessment remain visibly separate.

REQUIREMENT R-024 · PACKAGING LINE NORTH

ILLUSTRATIVE EXAMPLE

SOURCE PASSAGE · ORIGINATES FROM

Customer specification Packaging line North, page 18, section 4.2 Performance data

“In continuous operation, the system must process 120 units per minute. Verification takes place during pre-acceptance over a period of 60 minutes.”

PRODUCT EVIDENCE · CHECKED AGAINST

Variant A, revision 3

Rated output 100 units per minute

Data sheet VA-R3, as of 02/2026

SUGGESTION FROM DECOTA

Required 120, on record 100 units per minute. Deviation flagged.

ASSESSMENT · APPLICATION ENGINEERING

Deviation, to be reviewed by experts

M. Hartmann · rationale recorded

BENEFITS

What changes for your team

The result is an expert-assessed basis for the proposal. The numbers behind it come from your operations, not from this page.

Less capture effort

BEFORE

Requirements are transferred by hand from several documents into lists.

AFTER

Detected requirements are reviewed and completed instead of retyped. The source reference is preserved.

Metric: time for capture including verification

More transparent ownership

BEFORE

Who reviews which item lives in emails and separate spreadsheets.

AFTER

Ownership and status per requirement are visible to everyone involved.

Metric: open requirements without an owner

Earlier visibility of open risks

BEFORE

Critical items often surface only during costing or after submission.

AFTER

Knockout criteria and deviations become visible before the decision.

Metric: time to first assessment

Your potential time savings

Run your own scenario with your own assumptions in the ROI calculator.

Go to the ROI calculator →

WHAT COMES NEXT

Match products and variants

Assessed requirements such as R-024 are compared with product features and variants. Coverage, deviations, and open evidence become visible to the team.

To the application →

WHAT COMES NEXT

Create supplier requirements

Compile relevant requirements for a trade or an assembly and keep the link to the customer inquiry.

To the application →

Frequently asked questions

How does DECOTA support the bid/no-bid decision?

DECOTA issues a reasoned bid/no-bid recommendation. It consolidates requirements, identifiable risks, open questions, and existing assessments. Your team reviews the recommendation and decides whether, and under what conditions, to pursue the inquiry.

How does DECOTA support proposal preparation?

DECOTA structures and assesses the requirements and generates a draft functional specification for your specialists to work from. That supports the preparation of the technical scope of supply. Cost calculation, formal approval, and proposal submission remain in your existing process.

What happens with a new document version?

When two document revisions are compared, DECOTA shows which requirements changed, which are new, and which were withdrawn. Your team reviews the mapping, updates the affected requirements and assessments, and adopts the new ones. Withdrawn requirements are archived with their history.

Discuss your own use case

Bring a typical inquiry. We show the workflow with your documents or with prepared sample data.

Book a demo